Shipping

Your purchase will be shipped using Fed-X unless otherwise specified. Note: packages cannot be sent to P.O. boxes. In most cases, orders ship within 3-4 days of being placed. In the event than an item you've ordered is tragically out of stock or back ordered, you will be notified via email immediately and we will try our best to provide you with an estimated date of availability.

Unfortunately, we do not offer international shipping at this time.

Domestic shipping fees based on order subtotal:

$.01 to 20.00= $7.25

$20.01 to 40.00= $9.25

$40.01 to 60.00= $11.25

$60.01 to 80.00= $13.25

$80.01 to 100.00= $15.25

$100.01 to 150.00= $17.25

$150.01 to 200.00= $19.25

$200.01 and up= $21.25

Payment Methods

We accept a whole bunch of convenient pay methods: Visa, Mastercard, American Express, Discover and PayPal.

Sales Tax

Shipment to addresses within the state of Illinois are charged the applicable tax. For addresses outside of Illinois, no sales tax is charged.

Return/Exchange Policy

Not happy? No problem! Here's what you need to know: 

•  Returns are accepted on all non-sale items within 14 days of customer receipt.

•  All returned items must include original packaging materials and merchandise must be in unused, saleable condition.

•  The original merchandise receipt must be included with the return.

•  All returns must be pre-authorized. Returns will not be accepted without a Pre-Authorization Return #. (PRA#)

•  To receive your Pre-Authorization Return # simply email us at returns@seltzerstudios.com

•  Seltzer Studios LLC reserves the right to refuse unauthorized returns and returns being made after 14 days of customer receipt.

•  Unfortunately, we do not refund shipping and handling charges on returns. 

•  All sale items are final sale.

Cancellation Policy

Having second thoughts? To cancel an order you have placed, contact us my email at info@seltzerstudios.com or by phone at 773-687-9658. Please know that every effort will be made to accommodate the cancellation of your order. Be ready to provide your name, order #, and your contact information. In the event that your order has already shipped, please refer to our Return Policy above.

Damaged Items

Aw, Man! We hate when that happens! Please notify us immediately should any part of your order arrive damaged. And fear not, we will promptly ship you a replacement or credit you the amount of the damaged item, if you so wish. All you have to do is keep the original box and packing material with the damaged item so that it may be picked up for inspection by the carrier.

Privacy Policy

Seltzer Studios will never, ever, not in a million years  sell, loan, rent, trade, give or otherwise disclose your name, email address, home or business address or personal information to any third party. Any personal information requested is for the sole purpose of communicating with you regarding your order.

Addresses on our mailing list are used solely for the purpose of informing our customers about upcoming events, sales and other good stuff going on at Seltzer Studios. If at any time you wish to be removed from our mailing list (wha? really?) simply send an email to info@seltzerstudios.com with your request.

Security

When it comes to your sensitive info, we don't mess around. Seltzer Studios uses multiple security measures to maintain the safety of your personal information. And our SSL (secure socket layer) uses the safest industry-standard 256-bit encryption technology. This ensures that your personal information remains completely safe and cannot be read or intercepted as it travels between your browser and our servers and payment processing systems.